Account4 Corp IT Business Development

Account4 software can help you restore order to chaotic and informal work request processes, and maximize the value that your department creates for the organization.

Designed specifically for use by Corporate IT and other Internal Service Departments, Account4 is the only work request system of its kind. With flexible Web-based request forms and a powerful central data repository, it offers the gatekeepers in your organization tremendous administrative and decision-making advantages.

Take a look at how Account4 can help you capture work and service requests as well as manage scoping and approval of work.

Work & Service Requests
The objective is simple: To get a handle on all incoming projects, service requests, maintenance activities, and ad-hoc work. Account4 provides 100% HTML request forms so that you can tailor and add forms as needed and offers convenient Web access to encourage use. What better way to eliminate countless faxes, phone calls, emails, and lost requests?

Account4 also assists you with setting priorities and fosters communication between groups by collecting and organizing all of the organization's work in one shared database.

• Align your priorities with those of the organization
• Reduce the number of request channels into your organization
• Improve response time by eliminating bottlenecks and lost requests
• Forecast workloads and resource requirements
• Maintain a record of all work performed for your customers

Scoping & Approval
Collaboration between your department and the people that you serve is critical when potential work is being reviewed. Account4 can help you streamline this process and be certain that both sides are in agreement on scope, dates, cost, and priority. This will ultimately determine the success of your group and the satisfaction of your customers.

• Estimate new work based on history and best practices
• Review existing resource capacity prior to committing to new work
• Prioritize work based on organizational goals
• Set more accurate customer expectations
• Document and share customer requirements
• Reduce review and approval times by streamlining the process
• Tailor the approval process to meet your requirements